FAQs

I am not able to start a learning module.

Please check you are not blocking pop-ups on your browser.

Most modern browsers have pop-up blocking enabled by default, which usually shows an icon indicating a blocked pop-up or site.

For all of our learning modules, you will need to allow pop-ups.

Here are links, for the major browsers on how to perform this action:

Chrome

Firefox

Internet Explorer

 

How do I access the course?

Once you have purchased one of our products you will be given usernames and passwords based on the user information you have provided us.

Your users will then be able to login here: learning.beinfoready.co.uk  to take the course.

Can I use my phone or tablet to take the course?

You can! You can use any internet-enabled device to complete our courses.

What if I don’t have time to take the course in one go?

Then don’t worry! You can pause the course whenever you want. When you come back to it you will start from where you left off last time.

On the move and want to carry-on where you left off, no problem!  Log-in from any device with the same login and you will be prompted to continue where you left off. The modules are designed to suit your busy lifestyle.

When I’ve finished the course, who do I need to notify?

Nobody! Our product will automatically notify your manager or HR team when you successfully pass the course.

As a member of the HR team and be.GDPR administrator, what statistics do I have access too?

You will be able to view information such as; who in your organisation has completed the modules, their score, how long they took and the answers they gave in the assessment.

How do I hover over an element as instructed on an e learning module whilst using a mobile device or tablet?

Hover-over is a neat trick on tablets and mobile devices! Place your finger on an empty space on the page and drag it over the element that you wish to view to “hover-over”.

What browsers do you support?

We test extensively across all current mainstream browsers, supported on as many operating systems and devices as feasible. We even test for night time modes, to ensure a clear consistent view is achieved in a high variance of contrast and brightness modes, to give all our users a holistic experience.

Awareness. Compliance. Protection.